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IF FOR ANY REASON YOU FEEL THAT THERE WILL BE A PROBLEM WITH THE COLLECTION OR DELIVERY PLEASE CONTACT US AS SOON AS POSSIBLE SO WE CAN RESCHEDULE. IF THE TRUCK ARRIVES AS ARRANGED AND THE COLLECTION OR DELIVERY FAILS THERE WILL BE A SURCHARGE OF £30.00.

FAQ What are the size and weight restrictions of a pallet?
We offer a range of different pallet services to provide you the best possible rate for delivering your pallet. The standard pallet dimensions have a footprint/base size of 1.2m x 1.0m with a maximum height restriction of 2.2m and a maximum weight of 1,000kg, our prices start for a ¼ pallet size with a height of 0.80m and maximum weight of 250kg
We ask that you take care to measure your goods on the pallet as the collection depot will measure your pallet once collected to ensure it corresponds with the service you have booked and paid for.


What are your pallet packaging guidelines?
You must make sure goods are secured properly. If not the driver has every right to refuse to carry it. Packing an item correctly is vital to ensure its safety in transit between collection and delivery points. If the item is fragile it is advisable to wrap it in bubble wrap or cardboard to give it added protection. If the item being collected is of a mechanical nature itv is vital that all oils and lubricants are drained before the goods are placed on the pallet. This ensures the health and safety of everyone involved in the movement of the goods. Goods must not overhang the edges of the pallet.


Can PalletCourier provide a pallet for my goods?
Yes we can. Once you have entered all the necessary details an empty pallet can be requested by ticking the required box. A small charge is made for this service and we require at least one days working notice, therefore a premium collection service is not possible.
A pallet will be provided at the collection point and the sender will be have a 10 minutes time slot to pack and secure the goods safely on the pallet. It is not the driver’s responsibility to place the goods on the pallet. Please note that large and heavy items do need securing with either ratchet straps or another form of strapping to ensure they are safe and secure during transit. The most we can supply to secure goods is shrink wrap but this is only suitable for smaller and lighter items.


Loading facilities and vehicle access.
Unless you have a forklift truck at collection and delivery points you will need to select the ‘free tail lift’ option during the booking process. The driver will have a pallet pump truck to move the pallet onto the tail lift of the vehicle, it is essential therefore that the surface must be flat and constructed of either tarmac or concrete. We are unable to move goods using a pump truck on a gravel drive.
It is also important to take into consideration vehicle access. The smallest vehicle used in the palletways network is a 7.5 ton. If a household refuse collection vehicle can get to your property then there should not be a problem. If you are unsure, please contact us and we will check directly.


Are my goods insured during transit?
What is the insurance cover for any goods transported through your network?
All consignments handled through the Palletways system are subject to RHA Conditions of Carriage. The standard cover is £1,300 per tonne however if you'd like to increase this please contact us directly for an enhanced insurance quote. Enhanced insurance must be arranged at the time of booking and prior to collection for it to be valid. Palletcourier do not provide enhanced insurance on Aga’s, range cookers or similar.


Can you collect engines and gearboxes?
Yes we can collect these however, there are strict guide lines with items of this nature. These items have to be drained of all and other fluids, be pre palletised prior to collection or be ready to load onto the pallet the driver will bring if you have selected the provide pallet option They have to be securely strapped with either banding or ratchet straps and it is the customers responsibility to load and secure for transit, the customer must provide ratchet straps or similar to secure the item to the pallet, the driver will not have these on his vehicle and are not part of our service with providing a pallet.
If your item leaks onto other people’s pallets/goods you will be liable for the damage caused. This is vitally important!


Is the service and delivery dates guaranteed?
Unfortunately due to the nature of the business things can happen that are totally out of our control. Although 98% of deliveries are delivered on time, the odd 2% is late. We will, if aware, inform you of the late delivery and the reasons why. With European deliveries we endeavour to quote accurate delivery dates, however, the European vehicles coming to and from the UK can get held up due to the distance they have to travel and border controls etc. We unfortunately cannot be held responsible for the late delivery of pallets including Europe.


What if I miss the driver at the collection or delivery address?
The price paid is for one collection/delivery attempt only. Lorries are not cheap to run so if the pallet is not available the failed collection/delivery charge of £30.00 will still apply and the collection/delivery will not take place until this surcharge has been paid in full.

RESIDENTIAL ENGINE/GEARBOX - FAILED COLLECTION/DELIVERY
If your collection/delivery for an engine/gearbox on our residential engine/gearbox service fails due to customer fault - a charge of £30 is payable. Collections/Deliveries will be held until payment of this has been received.

Cancellations & Refunds
Cancellations are subject to a administration fee of £15.00
Refunds are processed by original method of payment unless original method of payment is not available, in which case refund will be made via an alternative method of payment. Refunds will be processed by whatever means, within 30 days
Making A Purchase Terms & Conditions:


PALLET DIMENSIONS
FULL PALLET:
2.2m (Height) x 1m (Depth) x 1.2m (Width) 1,200Kg max
HALF PALLET:
1.1m (Height) x 1m (Depth) x 1.2m (Width) 500Kg max
QUARTER PALLET:
0.8m (Height) x 1m (Depth) x 1.2m (Width) 250Kg max
NOTE:
We can move oversized pallets at extra cost with width of 1.2m-2.4m.

DELIVERY
When your pallet is delivered the person responsible for accepting and signing for the goods should make a brief examination of the outer packaging.
If there appears to be any shortage or damage the delivery note should be marked as missing or damaged. If damaged or lost goods are signed for without a note the insurance company may not honour and claims.
Delivery is guaranteed in the UK mainland areas. However there is no compensation regarding shipment deliveries due to the nature of the business. Any shipment booked on a premium booking that is delayed in transit (not including delays due to customer booking errors) will be refunded the difference between the economy service and the premium service.
PACKING
Consignments must be packed in accordance with the following specifications.
Failure to adhere to these requirements may result in refusal to collect the goods and could incur excess surcharges. In the event of damage or loss to your goods whilst in transit it may cause insurance cover to be reduced or refused.
Pallet base:
a) Must be of robust construction and suitable for the type of goods carried upon it
b) Must have no missing boards or chocks
Goods on the pallet:
a) Must not exceed the dimensions for the size of pallet entered
b) Must not overhang the pallet edges
c) Must be stable when packed or placed on the pallet
d) Must not be top-heavy and must be stable enough to undergo at least six transhipments
e) Must be firmly and properly secured to the pallet base by shrink-wrap, fibre or steel banding, chains, or any other appropriate means
f) Must have sufficient packaging, such as bubble wrap, cardboard, or any other appropriate packaging to reasonably protect the goods
g) All engines and gearboxes etc. should be drained of all fluids and oil. Any resulting damage from undrained fluids or oil could be chargeable
We are restricted from carrying hazardous goods so if in doubt please contact us and always declare the contents accurately.

DRIVERS 2ND ATTEMPT SURCHARGE
If the driver has been to collect or deliver your consignment and failed it isn't a problem to rearrange. However as you can understand it is very expensive for the truck to go back and for the extra storage, admin and wages etc.. Therefore the carriers have a charge for this and unless it was the carriers fault the charge is £30.00

RESIDENTIAL ENGINE/GEARBOX - FAILED COLLECTION/DELIVERY
If your collection/delivery for an engine/gearbox on our residential engine/gearbox service fails due to customer fault - a charge of £30.00 is payable. Collections/Deliveries will be held until payment of this has been received.
.

This can be directly paid to payments@palletcourier.co.uk or via this link[click here]. Please quote the booking reference number or post code.


Cancellations & Refunds
Cancellations are subject to a administration fee of £15.00
Refunds are processed by original method of payment unless original method of payment is not available, in which case refund will be made via an alternative method of payment. Refunds will be processed by whatever means, within 30 days

IF FOR ANY REASON YOU FEEL THAT THERE WILL BE A PROBLEM WITH THE COLLECTION OR DELIVERY PLEASE CONTACT US AS SOON AS POSSIBLE SO WE CAN RESCHEDULE.
Transportation costs will be refunded only if the item is not delivered and the full service wasn't provided.

Shipping And Handling GENERAL
We accept goods for carriage under a contract of best endeavour. No guarantees are given nor implied. Under no circumstances shall we be liable nor compensation provided in the event of consequential loss, special damages, or other indirect loss, howsoever arising, including, but not limited to loss of profits, or loss of goodwill.


1. Definitions
In these Conditions: "Customer" means the person or company who contracts for the services of the Carrier including any other carrier who gives a Consignment to the Carrier for carriage. "Contract" means the contract of carriage between the Customer and the Carrier. "Consignee" means the person or company to whom the Carrier contracts to deliver the Consignment. "Consignment . Means goods, whether a single item or in bulk or contained in one parcel, package or container. As the case may be, or any number of separate items. Parcels, packages or containers sent at one time in one load by or for the Customer from one address to one address's. "Dangerous Goods" means goods named individually in the Approved Carriage list issued from time to time by the Health and Safety Commission. Explosives. Radioactive material and any other goods presenting a similar hazard.

2. Parties And Sub-Contractors
(1) The Customer warrants that he is either the owner of the Consignment or is authorised by such owner to accept these Conditions on such owner's behalf. (2) The Carrier and any other carrier employed by the Carrier may employ the services of any other carrier for the purpose of fulfilling the Contract in whole or in part and the name of every other such carrier shall be provided to the Customer upon request. (3) The Carrier contracts for itself and as agent of and trustee for its !servants and agents and all other carriers referred to in (2) above and such other carriers' servants and agents and every reference in these Conditions to "the Carrier" shall be deemed to include every other such carrier, servant and agent with the intention that they shall have the benefit of the Contract and collectively and together with the Carrier be under no greater liability to the Customer or any other party than is the Carrier hereunder. (4) Notwithstanding Condition 2(3) the carriage of any Consignment by rail, sea, inland waterway or air is arranged by the Carrier as agent of the Customer and shall be subject to the Conditions of the rail, shipping, inland waterway or air carrier contracted to carry the Consignment. The Carrier shall be under no liability whatever to whomsoever and howsoever arising in respect of such carriage: Provided that where the Consignment is carried partly by road and partly by such other means of transport any loss, damage or delay shall be deemed to have occurred while the Consignment was being carried by road unless the contrary is proved by the Carrier.

3. Dangerous Goods
Dangerous Goods must be disclosed by the Customer and if the Carrier agrees to accept them for carriage they must be classified. Packed and label~ in accordance with the statutory regulations for the carriage by road of the substance declared. Transport Emergency Cards (Tremcards) or information in writing in the manner required by the relevant statutory provisions must be provided by the Customer in respect of each substance and must accompany the Consignment.

4. Loading And Unloading
(1) Unless the Carrier has agreed in writing to the contrary with the Customer: (a) The Carrier shall not be under any obligation to provide any plant, power or labour. Other than that carried by the vehicle. Required for loading or unloading the Consignment. (b) The Customer warrants that any special appliances required for loading or unloading the Consignment which are not carried by the vehicle will be provided by the Customer or on the Customer's behalf. (c) The Carrier shall be under no liability whatever to the Customer for any damage whatever. however caused, if the Carrier is instructed to load or unload any Consignment requiring special appliances which, in breach of the warranty in (b) above, have not been provided by the Customer or on the Customer's behalf. (d) The Carrier shall not be required to provide service beyond the usual place of collection or delivery but if any such service is given by the Carrier it shall be at the sole risk of the Customer. (2) The Customer shall indemnify the Carrier against all claims and demands whatever which could not have been made if such instructions as are referred to in (1) (c) of this Condition and such service as is referred to in (1) (d) of this Condition had not been given.

5. Signed Receipts
The Carrier shall, if so required. sign a document prepared by the sender acknowledging the receipt of the Consignment but no such document shall be evidence of the condition or of the correctness of the declared nature, quantity, or weight of the Consignment at the time it is received by the Carrier and the burden of proving the condition of the Consignment on receipt by the Carrier and that the Consignment was of the nature. Quantity or weight declared in the relevant document shall rest with the Customer.

6. Transit
(1) Transit shall commence when the Carrier takes possession of the Consignment whether at the point of collection or at the Carrier's premises. (2) Transit shall (unless otherwise previously determined) end when the Consignment is tendered at the usual place of delivery at the Consignee's address within the customary cartage hours of the district: Provided that; (a) if no safe and adequate access or no adequate unloading facilities there exist then transit shall be deemed to end at the expiry of one dear day after notice in writing (or by telephone if so previously agreed in writing) of the arrival of the Consignment at the Carrier's premises has been sent to the Consignee; and (b) when for any other reason whatever a Consignment cannot be delivered or when a Consignment is held by the Carrier 'to await order' or 'to be kept till called for' Or upon any like instructions and such instructions are not given or the Consignment is not called for and removed within a reasonable time, then transit shall be deemed to end.

7. Undelivered Or Unclaimed Consignments
Where the Carrier is unable for any reason to deliver a Consignment to the Consignee or as he may order, or where by virtue of the proviso to Condition 6(2) hereof transit is deemed to be at an end. The Carrier may sell the Consignment. and payment or tender of the proceeds after deduction of all proper charges and expenses in relation thereto and of all outstanding charges in relation to the carriage and storage of the' Consignment shall (without prejudice to any claim or right which the Customer may have against the Carrier otherwise arising under these Conditions) discharge the Carrier from all liability in respect of such Consignment, its carriage and storage: Provided that: (1) The Carrier shall do what is reasonable to obtain the value of the Consignment; and (2) The power of sale shall not be exercised where the name and address of the sender or of the Consignee is known unless the Carrier shall have done what is reasonable in the circumstances to give notice to the sender or. If the name and address of the sender is not known, to the Consignee that the Consignment will be sold unless within the time specified in such notice. Being a reasonable time in the circumstances, from the giving of such notice, the Consignment is taken away or instructions are given for its disposal.

8. Carrier's Charges
(1) The Carrier's charges shall be payable by the Customer without prejudice to the Carrier's rights against the Consignee or any other person: Provided that when any Consignment is consigned 'carriage forward' the Customer shall not be required to pay such charges unless the Consignee fails to pay after a reasonable demand has been made by the Carrier for payment thereof. (2) Charges shall be payable when due without reduction or deferment on account of any claim, counterclaim or set-off. The Carrier shall be entitled to interest at 8 per cent above the Bank of England Base Rate prevailing at the date of the Carrier's invoice or account, calculated on a daily basis on all amounts overdue to the Carrier.

9. Liability For Loss And Damage
(1) The Customer shall be deemed to have elected to accept the terms set out in (2) of this Condition unless, before the transit commences, the Customer has agreed in writing that the 'Carrier shall not be liable for any loss or mis-delivery of or damage to or in connection with the Consignment however or whenever caused and whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part o~ the Carrier, its servants, agents or sub-contractors. (2) Subject to these Conditions the Carrier shall be liable for: (a) physical loss, mis-delivery of or damage to living creatures, bullion, money, securities, stamps, precious metals or precious stones comprising the Consignment only if: (i) The Carrier has specifically agreed in writing to carry any such items; and (ii) The Customer has agreed in writing to reimburse the Carrier in respect of all additional costs which result from the carriage of the said items; and (iii) The loss, mis-delivery or damage is occasioned during transit and is proved to be due to the negligence of the Carrier, its servants, agents or sub-contractors; (b) Physical loss, mis-delivery of or damage to any other goods comprising the Consignment unless the same has arisen from, and the Carrier has used reasonable care to minimize the effects of: (i) Act of God; (ii) any consequences of war, invasion, act of foreign enemy, hostilities (whether war or not), civil war, rebellion, insurrection, terrorist act, military or usurped power or confiscation, requisition, or destruction or damage by or under the order of any government or public or local authority; (iii) seizure or forfeiture under legal process; (iv) error, act, omission, mis-statement or misrepresentation by the Customer or other owner of the Consignment or by servants or agents of either of them; (v) inherent liability to wastage in bulk or weight, faulty design, latent defect or inherent defect, vice or natural deterioration of the Consignment; (vi) insufficient or improper packing; (vii) insufficient or improper labeling or addressing; (viii) riot, civil commotion, strike, lockout, general or partial stoppage or restraint of labour from whatever cause; (ix) Consignee not taking or accepting delivery within a reasonable time after the Consignment has been tendered, (3) The Carrier shall not in any circumstances be liable for loss or damage arising after transit is deemed to have ended within the meaning of Condition 6(2) hereof, whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors,

10. Fraud
The Carrier shall not in any circumstances be liable in respect of a Consignment where there has been fraud on the part of the Customer or the owner, or the servants or agents of either, in respect of that Consignment, unless the fraud has been contributed to by the complicity of the Carrier or of any servant of the Carrier acting in the course of his employment,

11. Limitation Of Liability
(1) Except as otherwise provided in these Condition, the liability of, the Carrier in respect of claims for physical loss, mis-delivery of or damage to goods comprising the Consignment, howsoever arising, shall in all circumstances be limited to the lesser of (a) the value of the goods actually lost, mis-delivered or damaged; or (b) the cost of repairing any damage or of reconditioning the goods; or (c) a sum calculated at the rate of £1.30 per kg on the gross weight of the goods actually lost, mis-delivered or damaged; and the value of the goods actually lost, mis-delivered or damaged shall be taken to be their invoice value if they have been sold and shall otherwise be taken to be the replacement cost thereof to the owner at the commencement of transit, and in all cases shall be taken to include any Customs and Excise duties or taxes payable in respect of those goods: Provided that: (I) in the case of loss, mis-delivery of or damage to a part of the Consignment the weight to be taken into consideration in determining the amount to which the Carrier's liability is limited shall be only the gross weight of that part regardless of whether the loss, mis-delivery or damage affects the value of other parts of the Consignment; (ii) nothing in this Condition shall limit the liability of the Carrier to less than the sum of £10; (iii) the Carrier shall be entitled to proof of the weight and value of the whole of the Consignment and of any part thereof lost, mis-delivered or damaged; (iv) the Customer shall be entitled to give to the Carrier written notice to be delivered at least 7 days prior to commencement of transit requiring that the £1.30 per kg limit in 11 (I)(c) above be increased, but not so as to exceed the value of the Consignment, and in the event of such notice being given the Customer shall be required to agree with the Carrier an increase in the carriage charges in consideration of the increased limit, but if no such agreement can be reached the aforementioned £10 per kg limit shall continue to apply, (2) The liability of the Carrier in respect of claims for any other loss whatsoever (including indirect or consequential loss or damage and loss of market), and howsoever arising in connection with the Consignment, shall not exceed the amount of the carriage charges in respect of the Consignment or the amount of the claimant's proved loss, whichever is the lesser, unless; (a) at the time of entering into the Contract with the Carrier the Customer declares to the Carrier a special interest in delivery in the event of physical loss mis-delivery or damage or of an agreed time limit being exceeded and agrees to pay a surcharge calculated on the amount of that interest, and (b) at least 7 days prior. to the commencement of transit the Customer has delivered to the Carrier written confirmation of the special interest, agreed time limit and amount of the interest.

12. Indemnity To The Carrier
The Customer shall indemnify the Carrier against: (1) all liabilities and costs incurred by the Carrier (including but not limited to claims, demands, proceedings, fines, penalties, damages, expenses and loss of or damage to the carrying vehicle and to other goods carried) by reason of any error, omission, mis-statement or misrepresentation by the Customer or other owner of the Consignment Or by any servant or 'agent of either of them, insufficient or improper packing, labeling or addressing of the Consignment or fraud as in Condition la; (2) all claims and demands whatsoever (including for the avoidance of doubt claims alleging negligence), by whomsoever made and howsoever arising (including but not limited to claims caused by or arising out of the carriage of Dangerous Goods and claims made upon the Carrier by HM Customs and Excise in respect of dutiable goods consigned in bond) in excess of the liability of the Carrier under these Conditions in respect of any loss or damage whatsoever to, or in connection with, the Consignment whether or not caused or contributed to directly or indirectly by any act, omission, neglect, default or other wrongdoing on the part of the Carrier, its servants, agents or sub-contractors.

13. Time Limits For Claims
(1) The Carrier shall not be liable for: (a) damage to the' whole or any part of the Consignment, or physical loss, mis-delivery or non-delivery of part of the Consignment unless -', '. advised thereof in. writing within seven days, and the claim is made, in writing within fourteen days, after the termination of transit; (b) any other loss unless advised thereof in writing within twenty-eight days, and the claim is made in writing within forty-two days, after the commencement of transit, Provided that if the Customer proves that, (i) it was not reasonably possible for the Customer to advise the Carrier or make a claim in writing within the time limit applicable, And (ii) such advice or claim was given or made within a reasonable time the Carrier shall not have the benefit of the exclusion of liability afforded by this Condition. (2) The Carrier shall in any event be discharged from all liability whatsoever and, howsoever arising in respect of the Consignment unless suit is brought within one year of the date when transit commenced, (3) In the computation of time where any period provided by these Conditions is seven days or less, Saturdays, Sundays and all statutory public holidays shall be ,excluded,

14. Lien
(1) The Carrier shall have a general lien against the Customer, where the Customer is the owner of the Consignment, for any monies whatever due from the Customer to the Carrier. If such a lien is not satisfied within a reasonable time, the Carrier may, at its absolute discretion sell the Consignment, or part thereof, as agent for the Customer and apply the proceeds towards the monies due and the expenses of the retention, insurance and sale of the Consignment and shall, upon accounting to the Customer for any balance remaining, be discharged from all liability whatever in respect of the Consignment, (2) Where the Customer is not the owner of the Consignment, the Carrier shall, have a particular lien against the said owner, allowing the Carrier to retain possession, but not to dispose of, the Consignment against monies due from the Customer in respect of the Consignment,

15. Unreasonable Detention
The Customer shall be liable to pay demurrage for unreasonable detention of any vehicle" trailer, container or other equipment but the rights of the Carrier against any other person in respect thereof shall remain unaffected.

16. Cancellations & Refunds
Cancellations are subject to a administration fee of £15.00
Refunds are processed by original method of payment unless original method of payment is not available, in which case refund will be made via an alternative method of payment. Refunds will be processed by whatever means, within 30 days
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If you have any problems please let us know.
Reaching Us If you need to reach us, please email us on support@palletcourier.co.uk, alternatively, you can call on 01706 396206 (International +44 01706 396206) or write to us at RSS110
Atherton Way
Taylor Holme Ind Est Bacup OL13 0LE United Kingdom
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